Apple has launched a new service program to repair select Apple Watch Series 2 models with swollen batteries or that do not power on, according to MacRumors.
The outlet, which obtained an internal document distributed by Apple to Apple Stores and Authorized Service Providers, reports that the iPhone maker will repair 42mm Series 2 models that experience an ‘expanded battery’ or do not power on under certain conditions.
The users experiencing the problem have shared photos of issues to Apple Support Communities and MacRumors forums in recent months.
Apple says that the repair service is being offered for free to eligible devices for up to three years after they were first purchased. The warranty status of these models doesn’t affect coverage.
All 42mm Apple Watch Series 2 models, including Sport, Edition, Hermès, and Nike+ varients are eligible for the service. The program doesn’t apply to any 38mm models or any Series 1 or Series 3 models.
All 42mm Apple Watch Series 2 models, including Sport, Edition, Hermès, and Nike+ varients are eligible for the service
All the eligible models will undergo a “visual-mechanic” inspection prior to the service, the report says.
Initially, the policy has been issued in United States, Europe, Mexico and Canada but is expected to be implemented to other parts of the world where Apple stores and authorized service providers are available in the coming weeks.
In April 2017, Apple had extended its repair program for first-generation Apple Watch models experiencing the same problems to three years.
Previously, the customers were able to avail the service before the expiry of complimentary one-year limited warranty, which the company provides with the device.
So far, no complaints have been lodged about Apple Watch Series 3 suffering from battery-related issues.
However, 9to5Mac believes that given the fact that the series was released just on September 22 last year, it would be too early to say that these devices are flawless because such problems often manifest after some time.